Shipping policy

Lil Nibbles Pty Ltd (ACN 686 645 572) trading as Lil’ Nibbles (“we”, “us”, “our”) is committed to ensuring your order reaches you quickly and in perfect condition. This Shipping Policy explains how we process, pack, and deliver products purchased via our website www.lilnibbles.com.au.

Processing Times

  • Orders are typically packed and dispatched within 4–7 business days of purchase.

  • During peak periods, sales events, or public holidays, dispatch times may be slightly longer.

Delivery Areas

  • We currently deliver around Australia for all products.

  • At this stage, we do not ship internationally.

Shipping Methods & Timeframes

  • We use reputable courier and postal services to ensure safe delivery.

  • Standard delivery usually takes 2–9 business days, depending on your location.

  • Rural or remote areas may experience slightly longer delivery times.

Shipping Costs

  • Shipping rates are calculated at checkout based on your delivery address and selected service.

  • From time to time, we may offer free shipping promotions — these will be clearly displayed on our website or marketing materials.

Order Tracking

  • Once your order has been dispatched, you will receive an email/SMS message to know your delivery is on its way.

Delivery Issues

Please ensure your delivery details are correct at the time of purchase. We cannot accept liability for:

  • Delays caused by courier or postal services outside our control.

  • Orders returned due to incorrect, incomplete, or inaccurate address details provided by you.

  • Inability to deliver due to no one being available to receive the package.

If your order is delayed, lost, or arrives damaged, please contact us at hello@lilnibbles.com.au with your order number and details. We will work with the courier to resolve the issue as quickly as possible.

Perishable Products

Our products are made fresh and then frozen. They are perishable. Please ensure someone is available to receive and promptly store your order on the day of delivery. Lil’ Nibbles is not responsible for any spoilage or deterioration due to:

  • Missed delivery attempts,

  • Prolonged time spent at a freight facility, or

  • Improper storage after delivery.

Questions?

If you have any questions regarding shipping, please contact us at hello@lilnibbles.com.au