Refund policy

Refund Policy
Lil Nibbles Pty Ltd (ACN 686 645 572) trading as Lil’ Nibbles

Lil’ Nibbles (“us”, “we”, “our”) prides itself on providing products of the highest quality and is committed to customer satisfaction. This Refund Policy describes how we manage product returns.

Returns remain subject to our Website Terms and Conditions, accessible via our site.

Our products (the “Products”) come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

  • A replacement or refund for a major failure, and

  • Compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have Products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

When a product has a major failure

A product is considered to have a major failure if:

  • It has a problem that would have stopped someone from buying it if they’d known about it

  • It is significantly different from the sample or description

  • It is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time

  • It doesn’t do what you asked for and can’t easily be fixed within a reasonable time

  • It is unsafe

These rights are in addition to your statutory rights under Australian Consumer Law. Please note there may be limitations on returns and refunds; however, these limits will never override your statutory rights.

Subjective matters of personal taste, texture, or appearance are not grounds for a refund unless they indicate a material defect or breach of consumer guarantees.

Initiating refunds or replacements

  • Inspect the contents of your order as soon as it is delivered.

  • If Products are damaged, spoiled, or defective, you must notify us within twelve (12) hours of delivery.

  • Please email hello@lilnibbles.com.au with imagery and a description of the damaged or faulty Products.

  • We will endeavour to resolve the matter within forty-eight (48) hours.

  • Refunds will be provided to the extent required by Australian Consumer Law. In some cases, we may issue a store credit instead of a replacement.

  • We do not offer refunds for change of mind, unless agreed in writing at our absolute discretion.

Exclusion of liability

Lil’ Nibbles will not be liable for loss, damage, or deterioration of goods resulting from:

  • Shipments returned or undeliverable due to incorrect, incomplete, or inaccurate address details supplied at purchase

  • The customer’s inability to receive the package on the specified delivery day

  • Improper storage, handling, or consumption of the Products

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